Refund policy

YORU RETURN & REFUND POLICY

Return Requests
If your product arrives damaged, defective, incorrect, or with missing parts, contact [support email] within [insert return-request period] of delivery. Include your order number, a description of the issue, and clear photos or video where relevant.

Eligibility
Products must meet the applicable return conditions communicated by YORU. Items may need to be returned with their original packaging and included accessories, subject to applicable consumer law.

Resolution
After reviewing your request, we will explain the available resolution, which may include replacement, repair, or refund, depending on the circumstances and applicable law.

Refunds
Approved refunds will be processed to the original payment method where possible. Processing and bank crediting times may vary. For Cash on Delivery orders, we will contact you to arrange an appropriate refund method.

Non-returnable Items
Any exclusions will be applied only where permitted by applicable law. Nothing in this policy limits your statutory consumer rights.

To request help: [support email]